Refund Policy

IS IT POSSIBLE TO RETURN MY ORDER?
Yes, this is possible.If you are not satisfied with the items you have ordered, you have the option to return them.

RETURN CONDITIONS: All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the items.Shipping costs are not refundable.

RETURN COSTS: Returns are on your own cost depending on the courier and the country you return your package from.

RETURN PROCESSING TIME: If you indicate that you would like to exchange a product when you register your return, we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 10 days before the refund is visible on your bank.

*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own or if they are on sale*

Non Returnable Items

The following items are not eligible for return:

  • Items that have been delivered to the customer for more than 14 days
  • Items that have been used or damaged by the customer
  • Items that are not in their original packaging
  • Items that do not have original tags or packaging
  • Items that are on sale or purchased from a gift card.


How can I return my order? If your order meets the above conditions, you will need to do the following to initiate the returns process. Email: info@riccardoricci.co


We will then speak to you and give you the return address. Never send the return to the sender, we will send you the correct address after you have asked us to do so. You, the customer, are responsible for the shipping costs of returning the
product.

WE ONLY ACCEPT RETURNS WITH OUR OWN RETURN LABEL. PLEASE CONTACT US FOR THIS.

PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, CHARGES APPLY.